Senior Business Analyst with over +18 years of experience leading systems implementations, integrations, migrations and continuous application improvement for a diverse range of industries – Healthcare, Finance, Retail, Fashion, Manufacturing and Warehousing.
I possess expertise in different ERPs and e-commerce platforms, allowing me to effectively provide recommendations to improve internal business operations and external customer-facing strategies.
Deliver high-end value to businesses, by helping them to develop and drive forward their roadmap of customer experience improvements, business transformation activities and operational efficiencies.
Engaging with business leaders and users to understand how data-driven changes to processes, services, software and hardware can improve efficiencies and add value. Being sure those ideas are technologically feasible and financially and functionally reasonable.
Deploying and maintaining enterprise resource planning (ERP) software for clients. Determining clients' business needs, developing customized ERP solutions, and integrating ERP applications with existing infrastructure.
Identifying areas where businesses can improve processes and workflows in order to remain competitive in their industry. Meeting with company managers and stakeholders to identify areas for improvement and develop strategies to enhance business processes.
Collaborating with cross-functional teams, including developers, designers and project managers to ensure the successful implementation of digital solutions for clients.
Provided technical and functional analysis, recommendations and solutions to improve data and software systems for businesses.
Hired to analyse, document and propose solutions for changes and enhancements to Microsoft Dynamics NAV 2015.
Hired to plan and manage the data migration of an old ERP system to NAV 2016.
Led successful projects by fully understanding business logic across Finance, Trading and Warehousing in order to define and manage the systems strategy.
Provided advice and practical assistance to system users (~250 users) and stores (110 in the UK - 20 international) in a fast-paced and dynamic Retail environment.
Provided Microsoft Dynamic NAV consultancy and support to key users from over 60 different companies.
Team leader with responsibility in process analysis and project management in the Service Desk environment. Analysis and optimisation of IT flow with ITIL methodologies.
Responsible for delivering project management and business analysis that led to improved controls and efficiencies in infrastructure and operational processes.
Bachelor Degree in Information Technology
Dissertation: ‘Configuration of a VoIP network using CISCO Technology’
Diploma Certificate in IT (A-Level)
Teaches how to consistently deliver projects on time and within budget, manage risk and mitigate perceived problems.
Microsoft Dynamics NAV 2013 Core Setup and Finance
Set of detailed practices for IT activities that focus on aligning IT services with the needs of business.