Responsible for delivering project management and business analysis that led to improved controls and efficiencies in infrastructure and operational processes.
Duties:
Gathering customer requirements.
Leading project teams in the delivery of client requirements from inception to completion.
Preparing project plans, procedures and method statements.
Implementing and maintaining the information system (ERP).
Producing and updating detailed procedures documentation.
Supporting Worldwide subsidiaries (USA, China, Japan) on issues related to IS interface with warehouse (3rd line support).
Key projects:
Interface planning to exchange data between the company and its external warehouses in Italy, USA and Japan (~1,000 users, 2 years).
Interface management project with the YOOX online store (~500 users, 6 months).