Providing advice and practical assistance to system users (~250 users) and stores (110 in the UK – 20 international) in a fast-paced and dynamic Retail environment.
Duties:
Supporting managers in business process improvements, implementing best practices and fully utilizing ERP system capabilities.
Assisting internal departments in various projects to improve productivity of business processes.
Working closely with software suppliers and Microsoft Gold Partner to resolve operational issues.
Monitoring the interface (Nav-to-Net) between the website and NAV to ensure the accuracy of pricing and stock.
Applying fixes and new functionality to the system following the ITIL framework (CAB – Change Advisory Board).
Opening new stores providing the technology necessary to run the business (Server – POS – Card readers etc.).
Creating and updating detailed procedures necessary for the 1st line support team to fix known issues in stores.