Industry
Clothing, Accessories & Homeware
Services
Microsoft Dynamics NAV System Support
Providing advice and practical assistance to system users (~250 users) and stores (110 in the UK – 20 international) in a fast-paced and dynamic Retail environment.
Duties:
- Supporting managers in business process improvements, implementing best practices and fully utilizing ERP system capabilities.
- Assisting internal departments in various projects to improve productivity of business processes.
- Working closely with software suppliers and Microsoft Gold Partner to resolve operational issues.
- Monitoring the interface (Nav-to-Net) between the website and NAV to ensure the accuracy of pricing and stock.
- Applying fixes and new functionality to the system following the ITIL framework (CAB – Change Advisory Board).
- Opening new stores providing the technology necessary to run the business (Server – POS – Card readers etc.).
- Creating and updating detailed procedures necessary for the 1st line support team to fix known issues in stores.